Aspetti e misure della customer satisfaction/dissatisfaction

Primary tabs

Loading the Internet Archive BookReader, please wait...

Title:

Aspetti e misure della customer satisfaction/dissatisfaction

Description:

WP 15/1997; Total Quality as a means of obtaining customer satisfaction. Analysis of literature on CS/D and the identification of measurement methodologies CD/S for services.

Publisher:

CNR Ceris

Date:

1997

Download:

PDF
DC